Business ProfileforMarshall Insurance Group LLC

On December 27, 2023 I was referred to ***********************, an agent with Marshall Insurance Group LLC, ************************************************************************************** as a possible source for ******* homeowners insurance.I contact ************** via phone and followed up with an email attaching my existing policy with Universal Insurance through another insurance agency and asked her to provide some comparative policies that might be more competitive. In addition I provided a recent 4 Point Inspection, Wind Mitigation report, professional roofing report, and a declaration page from Universal Property.************** responded with a quote from Loggerhead Insurance, significantly lower than my existing policy. I responded with a variety of questions to confirm the amount including confirmation of her receipt of wind mitigation and 4 point inspection.The Loggerhead policy was bound on January 10, 2024 in the amount of $4038.56 and paid in full by my mortgage escrow. Three weeks later I received a cancellation notice from Loggerhead for non-payment. When I investigated the notice I saw that they had increased the premium by more than 100%, asking for an additional $4200. Their representative told me that it was because of a specific item in the wind mitigation report. When I asked ************** about this she indicated that apparently she had checked the wrong box and gave Loggerhead incorrect information.It took several phone calls and emails before she would admit her mistake. We then found another carrier, ****** and after binding their policy on 2/16/24 we cancelled the Loggerhead policy.************** has been extremely un-helpful, very un-responsive, as has most of the Marshall Insurance Group employees with the exception on one customer service rep.We have still not received the refund and now were being told the refund will only be $3372. I do not recommend Marshall and particularly ***********************. Full email documentation and records are available.